Tuesday, June 30, 2009

Twitter Search Help

On July 14, 2008 the folks at Twitter announced that they acquired Summize to help power the searching of all those random tweets by users. The downside to having such a powerful user generated website is that there isn't much control over what people say or how they say it. We even ran into this when marketing for the Search Insider Summit last spring when trying to get attendees used to using the #MPSIS branding hashtag in referencing the summit while they had been used to using the #SIS in the past. The move was not only a branding decision, but one that help steer away from any confusion when someone talked about their "sis" (short for "sister").

So how does one search for what they are looking for specifically on Twitter?

The folks at Twitter and Summize have streamlined the process by allowing for some basic operators you can use quickly without having to fill out the advanced search on Twitter.

Thanks to Twitter not only can we find tweets about specific topics close to us (such as Drinks in Seattle) but we can now track them in our various applications (I personally like the feeds in Tweetdeck to stay up-to-date)

How does one use these for Marketing?

Track Your Brand - When keeping up to date on what people are saying about your brand you can use the simple hashtag or just phrase search in the handle and keep the feed on your Tweetdeck, or even your Google personal or reader page.

Customer Service - One of my favorite examples of how Twitter search is used is from both Comcast and Qwest who are prime examples of how companies are now using Twitter to track what their customers are saying. Most people at one time or another have tweeted that "Comcast Sucks" or "Comast is slow" or even that they are "waiting for Comcast" - Comcast has a handle @comcastcares and the people monitoring it track all of these phrases or key words through Twitter's search. When a new tweet is posted they simply respond to that person and try to work them through their frustrations through Twitter.

For Example: @micahn posted "Comcast crawling again...ultimately resulting in @micahn happy again about his internet connection

I myself have had great help from Qwest when tweeting "Still no modem from qwest. C'mon guys" they quickly responded with "@SEOGoddess Hi if you DM me your Qwest number/contact number I'll check the modem status for you. Thanks Corey" and sent me a message of when my modem was scheduled to arrive.

From customer service to monitoring your brand - even using key terms in your tweets to help people find you and gain quality followers Twitter search can be a powerful tool all around.

Below is a quick reference for those of you not sure exactly how these search operators on Twitter work - Enjoy!

dog bone Contains both "dog" and "bone" somewhere in the tweet.


"tweetup Seattle" Contains the exact phrase "tweetup Seattle" somewhere in the Tweet.


vegan OR vegetarian Contains either "vegan", "vegetarian" or both somewhere in the tweet.


toilet-paper Contains the word "toilet" but not "paper" in the tweet.


#twitlingo Contains the hashtag "twitlingo" which most people will use when tweeting a specific word, phrase, or topic as a group collective.


from:SEOGoddess A tweet that has been sent from the "SEOGoddess" handle.


to:jandrick Any tweet sent to the "jandrick" handle in twitter.


@RealitySEO Any tweets referencing the "RealitySEO" handle (usually replies, #followfriday, or any other types of mentions.


"happy hour" near:"san francisco" Any tweet containing the exact phrase "happy hour" and sent near "san francisco".


near:Seattle within:5mi Any tweets by people Billy Mayssince:2009-06-28 Any tweets containing "Billy Mays" that were tweeted since the date "2009-06-28" (year-month-day).


followfriday until:2009-06-26 Any tweets containing "followfriday" tweeted until the date "2009-06-29".


movie bruno:) Any tweet containing the word "movie", and "Bruno", and with a positive attitude.


Star Trek :( Any tweet containing "Star Trek" with a negative attitude.


twitlingo? Any tweet containing "twitlingo" and asking a question.


funny filter:links Any tweets containing "funny" and linking to URLs.


news source:tweetdeck Any tweet containing "news" and entered via TweetDeck (more twitter apps)

Wednesday, June 10, 2009

I need to post more often... I know...

Since my last post over a month ago a lot of changes have happened both professionally and personally. I don't like to get into my personal life especially on my blog (intended for marketing folks only) but this personal change effects my professional life.
I had every intention to post several blog posts over the weeks - I even had a set strategy in place:
1) Post a recap of Media Post's Search Insider Summit May 2009
2) Post a review of SMX Advanced after I was so kindly given a pass by Bruce Clay himself (even though I dissed him)
3) Post a summary of my move from Director of Marketing for Winshuttle to VP of Interactive Marketing at Obvio.us
4) Post how the team at Obvio.us launch segment marketing projects and their successes

But that's a lot of posting and I don't have that kind of time...

So rather than 4 long posts I am going to summarize the Summit, the Conference, my move and the work Obvio.us does in one big post.

Search Insider Summit by Media Post May 2009 on Florida's beautiful Captiva Island

My favorite line to clients, friends, and even children is that a person or event can "set the tone" for the friendship or the remainder of the event. In this case the event kicked off with me arriving a few days early to catch the Email Insider Summit put on by Media Post 2 times a year just before the Search Insider Summit. My first day was spent working on the deck of my room overlooking the canal that spilled out into the beautiful waters off of the Island. I was primarily responsible for launching the Winshuttle Community site that week and had some last minute work that was sprung on by the VP of Marketing. I heard some random splashing in the waters below and finally got up to look when I saw a dolphin playing around just below me. I quickly grabbed the camera and shot up nearly a whole CF card before I finally got a half way decent pic.
Thus the tone for my time on Captiva Island was set. A combination of work and play with a pause here and there to enjoy the beauty of the Island and the wildlife that surrounds it.

The evening of the Search Insider Summit that May of 2009 was kicked off with Media Post hosting cocktails on the beach at sunset. I reunited with old friends (David Berkowitz, Aaron Goldman, Gord Hotchkiss, Dan Perry, and Media Post Chairman and Publisher Ken Fadner) and met some new ones (Topher Kohan, Maria Perez, Erik Engman, and many more). As the sun set we all walked up to the edge of the beach and paused for a moment (just enough for me to grab a shot) once again setting the tone.

The next few days were spent in a packed house full of In-House Search Marketers from major corporations as well as representatives of the search engines themselves (Google, Yahoo, and Live/Bing) and agency folks looking to absorb all the information and cutting edge search marketing tactics that the Summit has to offer. From Gian Fulgoni's extremely informative talk on the economy and how search marketing will play a role to the eye tracking brought for the week in which we chose a select few websites to track and analyze at the end of the Summit we all walked away with our minds full of new ideas and thoughts as we pursue our careers in this ever growing industry.
So many people walk away from the Summit feeling they were on vacation (shhhh... don't tell the boss) but when they get back to the office they are surprisingly full not only of a higher understanding of search marketing but also their contact list full of people in the industry they can call on whenever they need. I personally have my initial walk on the beach with Gord Hotchkiss a long time ago during the dolphin tour in which we talked about the struggles of in-house people and how the Conferences don't really cater to the topics we need (from working with agencies, championing work through, analyzing data, etc) and thus In-House Day was born and my involvement with the Summit grew from speaker to Board Member.
So when talking to your boss about wanting to go to Park City Utah this December 2009 for the Search Insider Summit or even hitting my favorite Captiva Island for the Search Insider Summit in May of 2010 don't only show him/her the topics you are most interested in, but mention the networking you will be doing with some of the major players in the industry.

SMX Advanced Seattle, WA June 2009
I know I swore I would never go to another SMX but my reasons this time are justified (and kind of funny). As you all know (or maybe you don't) I live in Seattle and have lived here my entire life (I'm even a 4th generation daughter of a pioneer) so when SMX Advanced arrived to town I had to at least meet up with my search industry friends. I attended Pub Crawl arranged by Jeremiah Andrick (my roomate at SIS and now Office Nomands coworker) and while sitting next to Todd Friesen (whom I hadn't seen since his deathly illness keeping him away from SIS in May) this old guy comes walking up and says "Hi" I smiled back and said "Hi". He looked at me for a moment and he said "You don't know who I am do you?" I replied,"Should I?" when Todd quickly jumped in with "That's Bruce Clay." I laughed and said "Oh yeah, I've heard of you..."
We talked for a bit and after having a lengthy conversation Bruce and Todd began saying something about a pass and I got a text from todd the next morning saying that Bruce had arranged for me to get an all access pass (Thank You again Bruce!)
Most of my time was spent hanging around the SEOmoz booth drinking Link Juice and watching people leave testimonials for video while catching up with Kris Fenrich (who worked for me at Classmates now with Microsoft) at the Bing booth and following Jeremiah around like a groupie. I did howver manage to quickly see a couple of the panels and was quite overwhelmed. The rooms were large and the audience was small while panelists talked at them rather than engaging them in conversation. Yep, it was a conference.
Perhaps I am getting spoiled with the Search Insider Summit or that I am reaching that point in my career that I have just been there done that so much I am not for conferences anymore.
I got to hand it to him though - Danny Sullivan is definately doing something right with 3x the amount of attendees than SIS and a vast array of speakers and keynotes.

Moving from In-House to Agency
After nearly 5 years as an In-House search marketer I am back with an agency once again. After being such an advocate of the Search Insider Summit's in-house day and working with other in-house search marketers on building relationships, championing work, analyzing data, reporting to executives, etc I am now back on the other side.
Have I turned to the darkside?
I hope not...
I left Winshuttle after launching the Winshuttle Community site on May 11, 2009 after being tasked with the project in my initial hiring as the VP of Marketing had an idea but didn't know how to execute exactly and with my background at Classmates.com and my own side projects (Savethebreakfastsandwich.com) my experience was much appreciated. I have been working for Obvio.us for some time now helping with SEO and the occasional design where needed and after talking with the powers that be decided to take a full time position as their VP of Interactive Marketing.
So what does the VP of Interactive Marketing do? Basically I am responsible for not only Obvio.us' online marketing (Paid and Natural Search, Social Media, Website, etc) but I manage the online marketing through segment that Obvio.us is known for. In most large companies there is a person responsible for each type of marketing. One for paid search, one managing banner ads, one managing natural search, a team responsible for parts of the website, a team for emails (newsletters, nurturing campaigns, etc) and so on. Unfortunately not only does the user suffer as they click an ad that has one type of messaging and design and lands on a page that has different messaging and design and then once the acquisition is made the flow is not easy to go through and the emails following aren't in line with the original message.
Obvio.us solves this break in the flow. Their team analysizes the existing campaigns and suggests a plan that they not only can execute but can help companies do themselves to save the cost of outsourcing what they can do in-house.
I am also excited to work across from Jeremiah Andrick who recently left the live search team now reffered to as Bing. He has some great insight into how the engine works crawling and parsing out the data and what items are priority when ranking. We are already excited to apply some of the techniques to Winshuttle and hope to be able to do more SEO for new and exciting prospects.
It is all a process I am highly excited about and an opportunity to not only continue to work for Winshuttle, but on other fun projects such as redesigning and applying the segment marketing to Chaggle, launching the new twitter app Twitlingo, redesigning and applying local search marketing to Amore and more.

Wednesday, May 6, 2009

Heading into Media Post's Search Insider Summit - May 2009

As we head into pre day 1 of Media Post's Search Insider Summit I read through my old posts recapping Search Insider Summit's in the past from bold statement's such as "I'll never attend another SES or SMX again" just one year ago (May 2008) to my recap of the Search Insider Summit in UT December of 2008 there seems to be a common theme amongst my psts and that is networking and relationhip building. Both Summits oldly found me in between jobs with last year my transition from Concur Technologies to Smartsheet and December finding me laid off from Smartsheet looking to find my place within another company.

So here I am - moving from helping out with the in-house day (MpSIS December 2008) to now on the Advisory Board for the Search Insider Summit this May 2009 representing not only myself (JustJenn.org) but Winshuttle, Inc who I have been with since January (after taking a couple months off to reflect). It is now just one hour until the Welcome Reception and Cocktail hour at 6pm at Southseas beautiful Sunset Beach, I am sitting on my deck watching the water rise in the bay as the tide comes in listening to the birds and the occasional splashes of the Dolphins right down below.

Not only are these Summits set in great getaway places, but I leave each one full of new friends (many of whom return each time at my gentle coersion) not to mention the abundance of growth I have made from the topics that are carefully chosen by Gord and the rest of the board members.

This week leaves us with some very exciting topics:
Building Intense Brand Loyalty Online - Can Search Help?
Search As We See It - with David Berkowitz moderating
Search Insiders’ view of the Future: Industry Trends, Challenges and things to keep an eye on.
Where we Are. Where we’re Going. with Keynote Jordan Rohan
Jordan will discuss how commerce and advertising have fared in a challenging macro environment, with a focus on Google, Yahoo, eBay, and Amazon. He’ll look at growth standouts, discussing Twitter and its potential and re-examining Facebook and its progress. What can we expect in the year ahead for search, online advertising, and the Internet broadly?
and our day 3 panels:
How to Maximize Your Search Budget in a Down Economy - moderated by yours truly
SEO, Social and Other Cost Effective Strategies for In-House Marketers. How Can You Adapt?
and my personal favorite -
How Agencies and In-House Teams Can Work Together

I'm off to get ready for the welcome reception. Lookf for my tweets at twitter.com/SEOGoddess and twitter.com/SISummit (official updates and stuff)